Frequently Asked Questions
Can I cancel a payment?
If your payment is still pending, we may be able to cancel it. Please call us at 1.800.PROTECT (1.800.776.8328) for assistance. Payments processed on a debit card are automatically processed and can’t be cancelled.
I moved or cancelled, but am still receiving a bill. Why?
We recommend logging into your Guardian account to review your billing statement. Then click Billing and then Statements to ensure your info is correct. If you see a discrepancy, call 1.800.PROTECT (1.800.776.8328) and one of our Specialists will be happy to help.
When is my bill due?
Your account’s due date can be found on your statement or a notification email you may have received. You can find a copy of your statement in the billing section of your online account.
Can I change when my bill is due?
Yes! If you would like to change your payment due date, please reach out to us at 1.800.PROTECT (1.800.776.8328). Please keep in mind, proration of your monitoring services will apply if your billing cycle date changes.
Why did I receive a billing statement when my account is on AutoPay?
If you had a balance before setting up automatic payments, or your account has been assessed for additional fees, you will receive a billing statement for the outstanding balance. You can review your statements to see the amount billed and paid via AutoPay by logging into your Guardian account and choosing Statements on your account dashboard, under Billing.
What is a paper statement fee?
If you are receiving a paper statement, you may receive a minimal paper statement fee. This fee offsets the costs of printing and mailing a paper statement. To skip these statement fees, set up automatic recurring monthly payments. Learn how to sign up for AutoPay.
Can I put all of my accounts on one bill?
We would love to help simplify your life by combining your accounts on one billing statement. Please have all of your customer numbers on hand and give us a call at 1.800.PROTECT (1.800.776.8328).
Understanding Your Billing Statement
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