Live Chat Support
8 a.m. to 5 p.m. EST Monday through Friday.
Log in to your online Guardian account to speak with a live chat agent. To get to your online Guardian account more easily, use the single sign-on feature “My Account” in your Guardian mobile app. Here’s how to download the Guardian mobile app, or you can visit GuardianProtection.com and click on the Chat icon in the bottom right corner.
Live Support by Phone
Call 1.800.PROTECT (1.800.776.8328) for all of your needs. (Save this number in your phone under the name “Guardian Customer Care”). Click here to view hours.
Our specialists can assist you with all types of questions – billing, adding on to your system, troubleshooting, technical care, updating emergency contacts, testing your system, moving, and upgrading.
Alarm Monitoring Center – save this number in your phone!
Because our protection specialists communicate with police, fire, and EMS authorities on your behalf, it’s very important that you know when we’re calling. Be sure to program our monitoring center number into your phone right away: 1.800.364.3616. If you have Caller I.D., this number will display as “GUARDIAN.”
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The above number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328).
You can call our alarm monitoring center at 1.800.364.3616 seven days a week, 24 hours a day.
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How will I receive important updates about my Guardian account?
Guardian will email you communications regarding billing, service appointments, and critical updates. You can also opt to receive these communications through SMS text. Choose the way that’s best for you by visiting your online Guardian account at https://customercare.guardianprotection.com/Account/CommunicationPreferences.
I currently receive a Vortex Security statement. How will my billing change?
Your next regularly scheduled bill will be sent to you by Guardian Protection. Based on the billing frequency and statement date that you had with Vortex, you could receive your first Guardian bill as early as January 1, 2025.
Customers can view their statement online at any time by logging into your online Guardian account. Here you can also view additional information about your statement. Click “Billing”, and then click “Statements”. Your statements will begin to be archived in your online Guardian account as early as January 2025. Previous Vortex statements will not appear.
If you are already enrolled in a Vortex automatic payment plan:
You don’t need to do anything. You will be automatically enrolled in Guardian’s AutoPay service and continue to enjoy the convenience of automatic payments.
You will receive notice that the debit has occurred on your next withdrawal date and can review payment history in your online Guardian account. A paper statement will not be mailed. If you would like to change your withdrawal date we will be happy to work with you. Simply call us at 1.800.PROTECT (1.800.776.8328).
If you currently receive a paper bill via the U.S. Postal Service:
You will see the Guardian logo and your new customer number on the billing statement.
Your new billing statement will indicate both when your payment is due and the service period dates for which you are being billed. Service descriptions may differ slightly; this has no effect on the actual services you receive.
While the payment is due on the due date, for your convenience, we will accept a payment up to 15 days after without an additional fee.
There is a new address where you should remit your check: Guardian Protection | P.O. Box 37751 | Philadelphia, PA | 19101-5501. You will also find this address in the bottom right corner of your statement.
Save a check and postage! Consider using your online Guardian account to pay your bill or, for more convenience, sign up for AutoPay which includes an emailed summary of your account charges and payments. Simply scan the QR code on your billing statement to get started!
Understanding Your Billing Statement
Whether you are enrolled in an automatic payment plan or receive a paper bill via the postal service, we recommend you check out our quick guide to understand your new statement here or watch this video.