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Why isn’t my door lock’s battery state updating?

Equipment | Locks | Troubleshooting

If you’ve changed the batteries for your smart door lock and the battery status isn’t updating, there could be a few different reasons:

  • First, verify you’re using the recommended batteries. Guardian recommends name brand such as Energizer, Duracell, or Panasonic alkaline batteries.
  • Ensure the batteries have not reached their expiration date. 
  • Lock and unlock your door manually. This will force an update to the system and our interactive services. 

If the above steps are not resolving your issue, please contact us at 1.800.PROTECT (1.800.776.8328). 

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