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Why did I receive a billing statement when my account is on AutoPay?

Billing

First, thank you for signing up for AutoPay! Our AutoPay service will only draft the standard monthly rate billed to your account. If you had a balance prior to setting up automatic payments, or your account has been assessed for additional fees, you will receive a billing statement for the outstanding balance.

You can review your statements any time to see the amount billed and paid via AutoPay by logging into your Guardian account and choosing Statements on your account dashboard, under Billing. 

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