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Why We Heart You: A Valentine to our Monitoring Center Protection Specialists

The Guardian Story

January 28, 2020

Sometimes the rarely seen parts that make up something great can be the most important ones, like the engine inside an awesome car or the gears in a clock. Just because they’re hidden doesn’t mean they aren’t indispensable. And really, who could be more indispensable than the ones who keep watch in our monitoring centers?

You’re the critical thread between the people we serve and the help they need. Your work isn’t easy. You’re on call 24/7, and you show up with a smile. Many times when you get on the phone with a customer for the first time, it’s at one of their most difficult moments. But because you do, they feel less alone, and less afraid.

We call you “Heroes,” and it’s not just lip service. You help save lives. You ask customers in need if they feel safe, and you don’t get off the phone until you’re sure they do. You’re serious when it matters, compassionate when it matters, and quick when it matters.

And when we say quick, we’re talking an 18-second average response time. Two-time Monitoring Center of the Year? That’s all you. The record speaks for itself.

Most importantly, you’re there when it matters. And we appreciate you. In fact, we heart you, Protection Specialists.

Click here to read all of our Valentine’s Day notes!

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